Help and support

Email [email protected] or call +971 55 457 3286 and we will reply within [2 working days]. Please do not include a child's personal details beyond what we need to help.

Common questions

• Add or change a child: in the app, open Account (the person icon) → Learners.
• Change curriculum or class: tap the learner's name and class at the top of the library.
• Study offline: download a chapter while connected. It then works without internet. Connect at least once every 30 days to keep downloads unlocked.
• Cancel a subscription: in Google Play or the App Store, under Subscriptions.
• Delete your account: in the app, Account → Delete account, or see how to delete your account.

Families and schools

• Link your child to their school: open the invite your school sent you, or in the Family app go to More → Schools → Link to a school and enter the code from the invite or the printed slip. You choose which child it is and what the school will see.
• Unlink from a school: in the Family app, More → Schools, choose the school and Unlink.
• Your family plan and a school place: More → Schools shows what covers each child now, until when, and any banked days. Banked days switch on by themselves when a school place ends.
• Rewards: codes, discounts and free days are in the Family app's Rewards inbox. Children see their badges and certificates on the Me screen of the Student app.

Teachers and school leaders

• Join your school: open the staff invite from your school, or in the Teacher app go to Settings → My schools. You choose which of your classes move into the school.
• On the web: teachers sign in at the Teacher web app, and principals and coordinators at the school dashboard.
• Bring AI Lessons to your school: tell us about your school and we will be in touch.

Privacy questions and grievances

Syed Hussain, CEO & Founder: [email protected].